The Shop Process
Teracyn and I have always called this small creation of ours a project of love. We genuinely love what we do and we love supporting the hardworking parents who trust us with their orders. So, for us, when you purchase one of our hand-picked and custom designed products, join our Facebook group, ask questions, or contribute to our community, you’re becoming a part of our Stout House family. For us, you aren’t just ordering a product. You’re coming into a family of people who share so much in common. We love our kids, we love amazing products, we love affordability, we love sustainability, and most importantly, we love one another just like family. So, from myself and my amazing wife, I say welcome to the Stout House, and welcome to our family.
what happens when I checkout?
I wanted to quickly take a moment to go through what happens when you click through and checkout on our website. It’s extremely important to us that we have complete clarity and transparency in our process, because you have trusted us with your order and your payment. We want you to understand what is happening behind the scenes.
Here is our process:
- You complete your checkout
- Our system notifies us and we print your packing list
- If your packing list contains a “preorder” (meaning, the item is still in production and is not yet in our shop) item, it will be stacked in queue with all other preorder lists while we wait for our shipment to come in.
- If your packing list only contains in-stock items, we will begin the work of fulfilling your order
what happens when my order is ready to be packed?
When we have every item needed to complete your order, we go to work! First, we handwrite custom thank you notes. This is a bit of a process, but it is so important for us to say “thank you!!” to those who are supporting us. It’s an extra step that really helps us tell you how much we appreciate you.
After that, we begin printing the shipping labels! We do all of this in house so that our local postal workers love us a little more. (lol)
Once we have all of our shipping labels and thank you notes ready to go, Teracyn and I start picking and packing! We put your products in a bag or box along with your thank you note, packing slip, a fun sticker (if we have one), and a scrunchy for the moms or long haired dads. The scrunchies and stickers are just another way for us to express how outrageously thankful we are for your order.
Your bag or box will be closed and sealed, the shipping label will be affixed with a fun sticker, and most orders that require a box contain a small amount of artwork from Teracyn because we love you.
Your order is then taken to the post office and then it’s off from there!
how exactly do your preorders work?When we do a preorder, there is a bit of a process. First of all, if you aren’t already, I very much encourage you to join our facebook group, Stout House Cloth Diapers VIP. In that group begins the very first step to any preorder: We take suggestions. When a new “round” of diapers is about to kick off, we encourage everyone to submit any ideas and prints they would like to see on one of our diapers. This does two things: It gives us a great idea as to what our group is into, and it is a great way for everyone to be involved in the process!
We weed through all of the suggestions (there were over 3,000 last time.. It’s an incredibly tough job. lol) and pick out around 50 prints to put up for a “vote”. The vote helps us gauge which prints are most popular among most of the members. From there, we select the most popular prints to move on to production.
We put up a “commit to buy”, which is the only event in which access to the completed diaper is guaranteed, and the committer will receive a discount code to get an early bird price on the products. The numbers we get from the commit to buy is what we base our production order off of and decide what the final 25 ish prints will be. Therefore, this process is based on an honor system. If you select a print and commit to buy it, we ask that you please follow through and actually buy the print when the preorder goes up. We understand that unforeseen circumstances come up, but we also ask everyone to understand that our business hinges on people buying the products that we produce. So, if a “repeat offender” often doesn’t follow through with their commitment, we unfortunately have to disallow them from participating in future commit to buys.
Once the “commit to buy” process is complete, the rubber begins to hit the road! We launch the preorder on our website, and everyone who committed to buy will place their order with their discount, and then we will open it to everyone while supplies last!
why in the world does my order take so long to arrive?Well… To be completely frank, we aren’t Amazon. We have neither the high-tech systems nor the manpower to process and fulfill orders as quickly as most other larger companies.
We are a mom and a dad with a one year old. I’m a School Bus Driver and Home Inspector, and Teracyn is an incredible stay at home mom. We do all of this out of our home-based office. We love you all so much, but while we get off the ground, it’s just the two of us making all of the moving parts turn. So we do humbly ask that you place your order with the understanding that while we are working for you as hard as we possibly can, it could take a short while for your order to reach your doorstep. We thank you so much for understanding this!!
our gratitudeWe genuinely cannot stress enough how much your support means to us. We set out early on to create incredible cloth diapers that we ourselves would love to use, customize them with elegant, yet fun prints, and then provide them to others at a price that’s easily affordable. It is in our very heartbeat to support you as hardworking moms and dads, and it is a mission that we take very seriously.
So, as if it were enough, we say T H A N K Y O U for absolutely everything you’ve done for our little family. With every order you make, you are helping us achieve our dreams, you are helping us donate diapers to nonprofits in need, you are helping us spread the word about cloth diapering and the benefits involved, you are helping us continue to improve and create incredible products, and you are doing all of this while purchasing what we believe to be the best cloth diapers and related products on the market.
We love all of you and wish you well! Thank you for looking through a small window into our process. I hope this was informative and helpful.
With all of our love,