Frequently Asked Questions
How Do Preorders Work?
Our preorders are an exciting time! To begin with, we encourage you to be part of our Facebook Group, Stout House Cloth Diapers VIP. In this group, we have a lot of fun suggesting and selecting prints leading up to our preorders! After all prints and products are selected, they will go up for preorder here on stouthousewv.com. Just click "shop" and then go into the preorder collection. We typically do our preorders for each of the four seasons, with orders for the next season taking place in the previous season. So, on average, it will take around three months to have the items produced, arrive in our shop, and ship to you. We additionally recommend that you do not combine preorders with in stock items, as we will only be able to ship the in stock portion with your preorder.
Turn Around Times For Orders
When you order an in-stock item, we do our absolute best to get it out the same week that you order it. However, our "rule of thumb" is 7-10 business days.
How Do I Contact You?
There are many ways to reach out to us! The absolute best way is to message us on our social media platforms, or consult the "bubble" chat button on the website. Additionally, you can email us at email@example.com. Our communication channels are not monitored 24/7, and due to a high volume of communications, it could take some time for us to respond. But please rest assured that we will get back with you and do everything we possibly can to help with any issue! We love nothing more than talking to and helping our Stout House fam!
Will the preorder items look identical to the preorder "mock up" photos that are on the product listings?
As you may have noticed, the product listing photos on our "preorder" items are not an actual picture of the product. Rather, it is a digital rendering of the print laid overtop of a mock up template of our diaper designs. Simply, this is because we do not yet have the physical product manufactured and in store. Please know, however, that we do absolutely everything in our power to ensure that the final product looks as close to the mock up as possible. In fact, if we receive the item and it doesn't live up to our Stout House Standards, we will either refund you immediately and re-offer the product with it's physical picture, or we will send out an email for you to decide if you'd like to keep it or not. Regardless, while we do everything to ensure the final product is top quality, we will do everything in our power to make it right if it is not.
What happens when preorder not available to ship?
Occasionally, our manufacturer will not fulfill all of the items that we ordered. Our typical rule is to place an order with our manufacturer that is at least twice as many products as were sold for the preorder. This is our best attempt to ensure that we get everything that you bought, and are able to fulfill everything. However, it has happened in the past that some items did not arrive from the manufacturer. If that happens, we immediately refund the missing products from the effected orders and give our sincerest apology for the mishap.
Where are your wipe bits and baby balms produced?
We are so proud to say that our Stout House Wipe Bits and Magical Baby Balms are produced not only in the USA, but locally (to us) in West Virginia by a mama who runs a homemade soap shop. She uses high quality ingredients that she sources as naturally as possible. We're very proud of these products and we really hope you love them!
Is Teracyn actually Superwoman?
I mean, I think so :) -Dustin
What is the middle snap for?
The middle snap on our diapers is compatible with a snap that is on our inserts (sold separately.) The insert, when stuffed inside the pocket diaper, will snap into the diaper, keeping it in place as you straighten it out. It also assists with keeping the insert in place while being worn by the wiggliest of bums. :)
How many diapers will a pod hold?
Depending on how the diapers are stuffed and packed, our pods will hold anywhere from 8-12 diapers.